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| tech4server.com \ faq | Today is Friday, July 30 2010 |
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Faq How can I be sure you are trustworthy? We have been in business for over 1 year now, most of our staff have several years experience before joining this company. Our feedback and testimonials are a reflection of our services. We do offer a 30 day no questions asked money back guarantee as we are confident that you will be satisfied with our services. How much admin time do I get? We do not charge monthly server management clients for any admin time. However for customers who order custom solutions and want help they will be charged 20$ an hour for extra work not included in the package. Do you offer one-time services? Yes we offer server hardenning , optimization and anti spam services . Also you can choose to be billed one time at the rate of 20$ an hour . I like what you have to offer, but how do I know it's real? Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no contract, no hidden fees Which OS and control panels are supported ? We Support Linux , Windows 2003 , 2000 servers currently , We support servers with no control panel, plesk , cpanel ,Directadmin currently. What is your average response time ? We strive hard to reply to your tickets within 15 minutes, We provide live chat support for sales and technical requests at most time. However when the work load is high, we may take upto 2 hours to reply to your tickets and may not provide live chat support at all times. We guarantee a response time of 2 hours and a resolution time of 24 hours. Do you install 3rd party software? Yes, we will be more than glad to install any 3rd party software such as RVSkin, Fantastico, ImageMagick, GD, Mailscanner, ClamAV, PostgreSQL, Tomcat JSP, etc.... However, we do not install any other unrelated 3rd party software, such as Shoutcast, SiteStudio, Coldfusion, Billing software, etc.... Do you offer any trial period? We currently do not offer trial periods since we offer a 100% unconditional money back guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so. Can I submit a technical request over IM or Phone? No, Phone support and IM requests are strictly to be used for sales and emergency support requests after you have openned a ticket with our support suite. Can you guarantee my system will be hacker proof? No, nobody can! It is 100% impossible to make a server hacker proof, that's a fact. This is even more impossible when vulnerable freeware scripts are so commonly used (forums, bb's, guestbooks, formmails). Nevertheless, even multibillion dollar company's such as banks, government computers, credit card companies, have had server's compromised. We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server. If you have any additional questions, please do not hesitate to Contact Us. |
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